Airline Business
Reservation & Customer Management
We develop and maintain online services that enable customers to reserve and purchase domestic and international airline tickets, check seat availability and fares, change or cancel reservations, request refunds, and complete other flight-related procedures.
We also develop and maintain mileage management services that allow customers to earn miles by flying and using partner services, and redeem those miles for award tickets or partner points.
Check In & Boarding Gate
We develop and maintain check-in terminals and boarding gates that process and support the reservation, ticketing, and boarding procedures customers need in order to board their flights.
We also provide information services at airport facilities, including information displays and flight information guidance at airport counters.
Operation & Cargo
We develop, maintain, and operate IT systems that support safe aircraft operations, including systems for managing flight operations information and crew, as well as systems that calculate the optimal center-of-gravity position and create loading plans based on passenger and cargo loading information.
Maintenance
We develop, maintain, and operate production and management systems designed to maintain and improve the functionality of aircraft and components installed in aircraft. By leveraging accumulated maintenance data to enable preventive maintenance, we contribute to safe flight operations and improved aircraft availability.
Infrastructure
We build infrastructure that supports a wide range of business systems, including servers, networks, security, and voice communications, and deploy tablet devices such as iPhones and iPads, as well as Windows devices, worldwide.
We also coordinate the total integration of IT facilities at ANA business locations around the world, including airports.
Field IT Service
We support a wide range of operations, from work on LAN network equipment to the development of airport facilities.
At airport facilities, we manage and maintain more than 5,000 devices around the clock. We also manage tablets used by flight and cabin crew, maintain wireless equipment, and handle license renewal procedures required for aircraft operations.
Big Data Implementation & Analysis
We develop, maintain, and operate databases for storing and utilizing data generated every day across the ANA Group, including information related to aircraft operations.
We also use machine learning, AI, and other technologies to support service improvements for customers and help solve business challenges through data analysis.
Back Office
We develop, maintain, and operate internal portal sites used by ANA Group employees, as well as systems that support various business operations.
We are also responsible for managing and supporting devices used in day-to-day work, such as PCs and smartphones.
Group Business
Making full use of the technologies and experience we have developed in the airline business, we support the businesses of ANA Group companies that help sustain the everyday lives of customers. We offer a broad range of services across diverse business fields, from the use of IT and digital technologies to the advancement of digital transformation.
External Sales
Combining the technologies and experience we have cultivated through supporting aviation infrastructure with our nationwide network of regional offices, we offer solutions for the use of IT and digital technologies and the advancement of digital transformation to a wide range of clients, including companies, local governments, and educational institutions.